NovaRelief Refund & Return Policy

At NovaRelief, we are dedicated to helping you take steps tovward relief and improved
well-being. We stand behind the quality and effectivenessof our products and
recommend using them for a minimum of 14 days to fully -experience their benefits.
If you are unsatisfied with your purchase after 14 days andwithin our 90-Day Money
Back Guarantee, please contact us at info@novareliefco.com for assistance.

Cancellation Policy

We understand that plans can change. If you need to cancel or modify your order,
please contact us within 24 hours of placing it. After this window, your order may
already be in processing or shipped, and changes mayno longer be possible.

All cancellations are subject to a $20 restocking fee to cover processing and
handling costs incurred once an order is placed. This policyhelps us maintain fast
turnaround times and quality service for all customers.

For assistance, please contact our support team at info@novareliefco.com.

90-Day Money Back Guarantee

We're confident in our products and encourage you to use them for at least 14 days
to experience their benefits. If you're still not satisfied, yoou can return the items
within 90 days for a refund. Please note: shipping fees (if applicable) are non-
refundable.

To begin your return, please email us at info@novareliefco.com or fill out the form
on our Contact Us page. Be sure to include your Order Number or the Name and Email Address used when placing your order to help usprocess your request
quickly.

Customers are responsible for covering the cost of returin shipping. While the
product purchase will be refunded in full, we do not provvide prepaid shipping labels.
You will need to arrange and pay for return shipping youirself. Refunds are issued
once we receive proof that the package has been shipped (such as a tracking
number or a clear image of the shipping receipt).

Damaged Items

We carefully package all orders to ensure they arrive in eexcellent condition. However
if your product is damaged (defective or physically broken) upon arrival, please
report it within 72 hours of delivery by emailing us at info@novareliefco.com with
clear photos of the damage. If eligible,

Customers may choose either:

A replacement product (sent at no additional cost), on A refund for the defective item. A gentle reminder that only one resolution option (replacement or refund) may be
selected per order.

Please note: damage to packaging alone does not qualify as a damaged product.
Items damaged through normal use, wear and tear, or misuse are not eligible for
refunds or replacements.

Shipping and Delivery

While we aim to deliver your order promptly, delays outside of our control-such as
courier issues or customs-may occur. For any deliveryproblems, please contact the
courier directly. We are not liable for lost, stolen, or delcayed packages once they
leave our facility.

Incorrect Shipping Address

Please ensure that the shipping address entered at checkout is correct. If an
incorrect address is provided and we are not notified within 24 hours, we can not
offer a resend or refund.

We understand that mistakes can happen, and we'rre here to help make things right
as smoothly as possible. If an order was placed using ain incorrect or incomplete
shipping address and the package has already been sfhipped, delivered, or returned
to sender, here's what we can offer:

1. Reshipment

We can resend your order to the correct address.There is a $20 reshipment fee, which helps cover shippingand handling costs. This option lets you receive a new package without needingto repurchase the item in full.

2. Refunds

If you decide not to proceed with a reshipment, pleasenote that we're unable to
issue a refund in cases where the original address pprovided was incorrect. This is
because the shipping and processing costs have already been incurred on the first
shipment.

Policy Updates

We reserve the right to update this Refund & Return Poliicy at any time. Customers
are responsible for reviewing the most current version cof this policy before
purchasing. By completing your purchase, you acknowledge and agree to the terms
outlined in this policy.

For further questions or concerns, please contact us at info@novareliefco.com.
We're here to help!