Shipping policy

At NovaRelief, we are pleased to offer FREE shipping on call orders!
## Order Processing Times
- Orders are typically processed and dispatched within 1-3business days after being placed.
- During peak times or holidays, processing may take upto 7 business days.
- Once your order has been handed off to the carrier, iit is officially in transit.
## Estimated Shipping Times

Delivery times vary depending on your location and tthe shipping carrier.

- United States: 6-12 business days
- Worldwide: 6-12 business days

Please note: Delivery delays may occur due to holidays, peak seasons, or customs processing. These factors are beyond oulr control and may extend delivery times.
### Order Changes & Accurate Shipping Details

- Customers are responsible for providing complete and accurateshipping details at checkout.
- If our system flags an address issue, we will reach out witthin 3 business days for verification. Failure to respond may result in cancellation.
- If you notice an error, please contact us at info@novareliefco.com within 24 hours of placing yourorder. We'll do our best to update it, but changes cannot be guaranteed after this window.

**Important**: If a package has already shipped and the coarrier marks it as undeliverable due to an incorrect or incomplete address, NovaRelief is not responsible for the loss. In such cases, no refundis or reshipments will be issued, as it is the customer's responsibility to provide accurate shipping information. We make every effort to resolve address issues before shipping, but once the order is in the carrier's possession, liability rests with the customer. 

## Delayed Delivery 

We strive to ensure timely delivery, but delays can occurdue to:

- Severe weather or transportation disruptions
- Courier service delays
- Customs clearance

If we encounter a processing issue with your order (e.g., procduct availability or address verification), we'll notify you promptly.

NovaRelief is not liable for delivery delays caused by external factors, though we'll keep you updated and assist whenever possible.

## Lost or Stolen Packages

While we take every precaution to ensure safe delivery, paickages may
occasionally be lost or stolen in transit. If this happens:

1. Contact us at info@novareliefco.com for guidance.
2. File a claim directly with the courier company (we can assist wijith
instructions).
3. In rare cases, at our discretion, we may provide a onetime replacement as a courtesy.

Please note: NovaRelief is not liable for lost or stolen packages, as these are outside our control. In unresolved cases, filing a police report may also help. Shipping Policy Updates NovaRelief reserves the right to update or modify this ShippingPolicy at any time without prior notice. Customers are responsibble for reviewing the most up-to-date version before making a purchasse. By completing your order, you agree to the terms outlined in this policсу.

For any questions or concerns, reach out to us at info@novareliefco.com- we're here to help!